State Street Garners High Marks in Trustee / Depositary and Global Custody Surveys

Client Service Cited as Key Strength in Both Surveys

Monday, January 11, 2010 12:00 pm EST



Public Company Information:


BOSTON--(BUSINESS WIRE)--State Street Corporation (NYSE: STT), one of the world’s leading providers of financial services to institutional investors, announced today that it received strong results in two independent customer surveys: Global Custodian magazine’s annual Global Custody survey and R & M’s 2009 UK Unit Trust Trustee and OEIC Depositary survey.

State Street was ranked No. 1 in the R & M 2009 UK Unit Trust Trustee and OEIC Depositary survey, which measures customer satisfaction with trustee services provided by independent trustees of United Kingdom Unit Trusts and Open-Ended Investment Companies (OEICs). In Global Custodian magazine’s 18th annual Global Custody survey, State Street placed No. 2 overall. The survey reflects institutional investors’ and fund managers’ assessment of custodian performance across a range of service categories including relationship management, client service and technology.

“These results are particularly gratifying in view of our commitment to providing customers with a consistently high level of service,” said Joe Antonellis, vice chairman of State Street. “We know that delivering customer satisfaction requires diligence and innovative thinking in every area from technology to professional relationships.”

Among sub-categories in the Global Custodian survey, State Street was ranked No.1 by clients with over $10 billion in custody. It also garnered six top ratings for high scores in individual service categories.

In the R & M UK Unit Trust Trustee and OEIC Depositary Survey, State Street advanced to the top ranking. It was the only provider in the survey to see its score increase from 2008.

“We are honored to receive this recognition for our UK trustee services,” said Steve Smit, head of State Street’s Investor Services business in the United Kingdom, Middle East and Africa. “State Street’s top ranking is a result of intensive efforts to bring our customers a superior level of service based on a proactive partnership approach and strong technical expertise. Trustee services are a core part of State Street’s offering to asset managers in the UK.”

Questionnaires covering 29 different aspects of service were completed by fund managers as well as unit holders. Survey respondents were asked to rate trustees in categories ranging from the knowledge level of key personnel to online reporting capabilities. R & M has conducted the survey for the past seven years.

About State Street

State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $17.9 trillion in assets under custody and administration and $1.7 trillion in assets under management at September 30, 2009, State Street operates in 27 countries and more than 100 geographic markets worldwide. For more information, visit State Street’s website at


State Street Corporation
Alicia Curran-Sweeney, 617-664-3001

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